Help Center
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact.
General Information
AWay Wanderlust is a travel company based in Bali, dedicated to providing unique, immersive experiences that connect travelers with the rich local culture of the island. Our mission is to create unforgettable memories by offering guided tours, cultural events, and authentic adventures. We prioritize sustainable tourism and responsible travel practices, ensuring that our visitors leave a positive impact on both the community and the environment.
You can contact us in several ways:
- Email: Reach us at [email protected] for any inquiries.
- WhatsApp: Contact us directly via WhatsApp at +62 851 7959 7547.
- Address: Our office is located in Bali at Br. Dinas Pegubugan, Manggis, Karangasem (or simply you can just click here) and you’re welcome to stop by if you’re in the area.
Our Terms & Conditions cover the rules and guidelines for booking, payment, cancellation, and other important details. By making a booking with AWay Wanderlust, you agree to abide by these terms. You can read the full version on our Terms & Conditions page.
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. We do not share your information with third parties without your consent. To learn more, read our full Privacy Policy.
Booking & Reservations
To book a tour with AWay Wanderlust, simply visit our website and browse the available experiences. Once you’ve chosen your tour, click the “Check Availability” button, select the date and number of participants, and follow the checkout process. You’ll receive a confirmation email once your booking is complete.
While we recommend booking your tour in advance to secure your spot, we do accommodate last-minute bookings if there is availability. You can check availability on our website or contact us directly to see if we can arrange a tour for you.
If you need to modify or cancel your booking, please contact us as soon as possible via email at [email protected] or through our WhatsApp at +62 851 7959 7547. Depending on the timing, we can help with changes to your reservation. Please refer to our Cancellation Policy for more details.
Yes, we offer both group bookings and private tours. For group bookings, you can book directly on our website if there’s availability, or you can contact us to discuss your needs. If you’re looking for a custom tour, we’ll be happy to arrange a custom experience just for you. Contact us at [email protected] for pricing and possibility.
Payments & Refunds
We accept a variety of payment methods for your convenience:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- PayPal
- International Bank Transfers (for larger payments)
- Indonesian E-Wallet
- Virtual Accounts
If you have any issues with payment, please feel free to contact us at [email protected].
We understand that plans change, so we offer a flexible cancellation policy. To receive a full refund, you must cancel your booking at least 8 days before the scheduled tour. Cancellations made within 8 days will be subject to a cancellation fee. Please read our full Refund & Cancellation Policy for more details.
We occasionally offer special discounts and promo codes. You can find these on our website or subscribe to our newsletter for the latest updates. To apply a promo code, simply enter the code at checkout, and the discount will be applied to your total.
Travel & Itineraries
Each tour on our website includes a detailed breakdown of what’s provided, such as transportation, meals, entry fees, and activities. Some tours may have additional options or upgrades, which will be listed during the booking process. For questions about specific tours, feel free to contact us.
We provide a packing guide for each tour, but in general, we recommend packing light and comfortable clothing, sunscreen, a camera, and any personal items. If you’re doing an adventure tour, make sure to wear appropriate footwear. For specific packing tips, check the details on the individual tour page.
We provide transportation to and from tour locations. If you’ve booked a tour with pickup included, please provide us with your accommodation details when booking. Our driver will pick you up from your location at the specified time. Depending on your accommodation location, there might be some additional charge if it’s out of our free pick up or drop off zone.
We offer flexibility for customizing your itinerary. If you’d like to change certain activities or create a personalized experience, please contact us. We will do our best to accommodate your requests, depending on availability and there might be some additional charge applies based on the customization.
Local Culture & Experiences
Bali has a rich and vibrant culture. We encourage all travelers to respect local traditions, dress modestly, and engage with the local community with kindness and consideration. Our guides will provide cultural insights during your tours, and we ask that you follow their guidance to ensure a respectful experience.
Your safety is our top priority. During your tours, we ensure that all activities are conducted following the best safety practices. We recommend checking our Safety Tips before traveling, such as staying hydrated, wearing sunscreen, and keeping valuables safe. Our tour guides will also provide safety instructions on-site.
Bali enjoys a tropical climate, with a wet season from November to March and a dry season from April to October. The dry season is generally the best time to visit for outdoor activities. However, Bali is a beautiful destination year-round, and each season offers unique experiences. Be sure to check the weather forecast before your trip.
We are committed to promoting sustainable travel. Our tours are designed to minimize environmental impact, and we encourage all travelers to make eco-conscious choices. From reducing plastic use to supporting local communities, we do our part to ensure a responsible travel experience for everyone.